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HOW returns, shipments and stuff

We will do our very best to ship your product out within 3 days of your online order.  If there is a delay in any of your shipment, we will contact you to advise and make suitable arrangements according to your preference.

We request that you inspect your treasures immediately upon receipt and report any damage or issue to us within 48 hours so that we can assist in remedying the problem quickly. 

If you are able to pick up your online purchase we are most happy to provide curbside pickup at your convenience, just select your time from the options provided at checkout. 

Returns are certainly part of life, and we are happy to refund your new and unopened purchase or provide you a store credit, we just ask that you please return your “it’s a no” items within 30 days to the shop. We are unable to take cosmetics products back that have the"goldenball" or branded original packaging seal broken. Rare books that have been shipped sealed in their original plastic protective packaging are also non-returnable due to the possibility of finger oils damaging the cover or pages. 

Please contact us at the store to arrange for the safe return of your items by calling the shop at 604-345-7037 or emailing us at [email protected]

 

Thank you 

The Goldenball peeps 

 

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